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(1) When you called for service were you put on hold for very long?
 Yes No - How Long?

(2) Was the customer service person you spoke with courteous and helpful?
 Yes No - Explain

(3) Did the technician arrive close to the time slot that the customer service rep gave you when you first called?
 Yes No - Explain

(4) When the dispatcher called to see if you where home were they clear and polite?
 Yes No - Explain

(5) Did the technician arrive close to the time that the dispatcher said they would?
 Yes No - Explain

(6) Was your technician neat, courteous and did he explain the problem to you?
 Yes No - Explain

(7) Did the technician give you the price upfront before he started the job?
 Yes No - Explain

(8) Did the technician leave the job site clean (10 being cleanest)?
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(9) Did the technician explain the advantages of using Bio-Clean in your drains?
 Yes No

(10) How would you rate the service of your technician (10 being the best)?
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(11) Did the service technician wear his floor protectors on his shoes?
 Yes No

(12) Was the price of the work done about what was expected?
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(13) Would you recommend Jim Lavallee Plumbing & Heating to your friends and family?
 Yes No

(14) What changes can we make to serve you better?

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