Satisfaction Survey

Thank you for taking the time to fill out this survey and share thoughts about your experience with us.

Name (required)


Phone Number

(1) When you called for service were you put on hold for very long?
YesNo - How Long?

(2) Was the customer service person you spoke with courteous and helpful?
YesNo - Explain

(3) Did the technician arrive close to the time slot that the customer service rep gave you when you first called?
YesNo - Explain

(4) When the dispatcher called to see if you where home were they clear and polite?
YesNo - Explain

(5) Did the technician arrive close to the time that the dispatcher said they would?
YesNo - Explain

(6) Was your technician neat, courteous and did he explain the problem to you?
YesNo - Explain

(7) Did the technician give you the price upfront before he started the job?
YesNo - Explain

(8) Did the technician leave the job site clean (10 being cleanest)?

(9) Did the technician explain the advantages of using Bio-Clean in your drains?

(10) How would you rate the service of your technician (10 being the best)?

(11) Did the service technician wear his floor protectors on his shoes?

(12) Was the price of the work done about what was expected?

(13) Would you recommend Jim Lavallee Plumbing & Heating to your friends and family?

(14) What changes can we make to serve you better?

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New Construction

  • Custom
  • Plan & spec
  • Design build


  • Kitchens
  • Bathrooms
  • Basement


  • Forced hot water
  • Radiant heating
  • Hydro air