Our company was recently seeking a new plumbing contractor: one who was professional, communicative and responsive to our company’s needs. We got that and more with Jim Lavallee. He is available on short notice to look at work, provides accurate, detailed and reasonable emailed quotes and responds promptly to our scheduling needs. He is proactive in helping to resolve the multitude of issues that come up in the extensive remodeling work that we do. Jim is also a very personable man and creates a good impression with our clients.
His guys are friendly, well organized, and clean and get the job done. The quality of their work is well suited for the high end remodeling projects that our company specializes in. Jim has so far done several projects for us of different size and scope. We are very pleased with the results and plan to continue building a relationship with his company. I do not often recommend our subcontractors to our clients or other contractors for obvious reasons, but am confident in doing so with Jim Lavallee Plumbing. – Michael Gelb, MGZ Design & Construction
It is with great pleasure that I can write to tell you how pleased I am with the Rinnai Tankless Water Heater you installed for me last year. The system works just as you purported to me in our conversation. It is not noticeably different from the old tank unit to either my kids or Wife, and I am confident that it’s high efficiency will save me money over the long term. Most importantly I want to commend you and your install crew for the excellent service, care, and proficiency with which the install was completed. I realize that I am a demanding customer, and am critical of service companies and the products I choose. All things considered I give you the highest marks for presenting the options intelligently, negotiating a fair and competitive price and most importantly doing excellent work. I would be happy to provide customer reference if any of your future clients are looking to do a similar upgrade. – Dave (Southborough)
Jim Lavallee (Owner) and Chis Coran (Remodeling Division Manager) are everything we look for in a plumbing and heating contractor. They are responsive, knowledgeable, and responsible team players who take pride in their work, follow-through, and give great attention to detail. Our clients love having them in their homes. – Karen Morse, Morse Constructions
Jim runs a great company. His values are clear and they shine though his company: Honesty and integrity, Great service (They get it), reliability and consistency, personal touch and relationship building. They quality is there and that’s just a given. While we shop for specialty trades and don’t typically hire anyone as a “given” I foresee that we will hire Jim’s company again in the future. I fully endorse both Jim and his firm. – Daniel Glickman, Sustainable Construction Services, Inc (Sherborn)
Jim is a conscience professional who understands the dynamics of a jobsite, the importance of maintaining a schedule and budget without compromising quality. Brian Card – Brendan Homes (Southborough)
Thank you for your fast response to solve our hot water problem. My wife especially (because she was the one without the hot water) thanks you. She said the people you sent out were terrific. Lavallee Plumbing provides great service! We’re lucky to know about you. – George L.